Introduction
If you need help with a booking, our Customer Service team is available to assist you by email. If you contact Support outside our service hours, your request will be reviewed and handled as soon as possible once our team is back online.
How to contact our Customer Support team
You can contact our Customer Support team by email at the email address indicated on the confirmation email.
Our support team can assist you in:
- English
- Spanish
- French
- Italian
- German
What to include in your email
To help us locate your booking and review your request as quickly as possible, please include:
- Your full name
- Your booking reference or order number
- The email address used for the booking
- A clear description of your issue
- Any relevant supporting documents or screenshots
Whenever possible, please contact us using the same email address used for your reservation.
If you contact us outside our Customer Support hours
If you contact us outside our Customer Service hours, you can still submit your request and our team will review your message. They will get back to you as soon as possible once our support hours resume.
Response times may vary depending on the volume and nature of requests.
Tips for faster assistance
- Double-check that your contact information is correct.
- Include all relevant booking details in your first message.
- Attach any documents or screenshots that may help us understand your case.
- If your request is time-sensitive, clearly explain why.
Additional information
Response times may vary depending on the volume and nature of requests. If you are unable to submit your request, please try again later.