Where to find your ticket instructions
Check the following places for usage instructions and any product-specific requirements:
- Your confirmation email
- The ticket itself
- The page general information and FAQs.
How to use your ticket
- Open your confirmation email and review the ticket details.
- Read the instructions carefully for entry requirements, meeting points, time slots, or redemption steps.
- Follow the instructions stated also on the ticket or page before your visit or activity.
- If your booking includes an audioguide, check how to access it and whether you need to download an app or use a code before the visit.
Before you go
Make sure you have everything you need before your activity starts, such as your ticket, booking reference, identification, and a charged mobile device.
Need more help?
If you still have questions, please consult our help center for additional information and support articles.