My payment attempts have been rejected several times. What should I do?
If you wish to pay by credit card, please check that you have entered your card details correctly: the CVC number and the expiry date.
Secondly, check that you have sufficient funds in your account. Also, make sure you know your 3-D Secure password. This system is used by banks and credit card providers to provide greater security for online payments. Incorrect answers to these 3-D Secure questions are the main reason for failed payments. You can contact your bank for more information on how this system works.
Need more help?
If you are having trouble making the purchase, please try these steps below. These help us rule out common causes:
- Refresh the page
- Restart your device (computer, phone, tablet, router, etc.)
- Check your internet connection
- Try a different device or browser to see if the issue persists
- Make sure your browser is updated to the latest version
- Ensure your payment method is valid
If you still cannot complete your payment, please contact our support team for assistance with your booking.