Introduction
This guide explains how to use your tickets at the venue. It also includes what to do if you run into any issues after purchase.
How to use your tickets
After your booking is processed, you will receive your e-ticket by email or in your account, depending on the delivery method for your order.
- Download your e-ticket before you travel or before arriving at the venue.
- Check the ticket details carefully, including the date, time, meeting point, and any entry instructions.
- At the venue, present your e-ticket as instructed.
- Follow any venue-specific instructions shown on your ticket or booking confirmation.
If you have trouble accessing or using your ticket
If you have trouble downloading it or are unsure how to use it, follow these steps:
- Restart your device (computer, phone, tablet)
- Check your internet connection
- Download the ticket again
- Try a different device if the issue persists
Common checks before contacting support
- Confirm that your booking was completed successfully.
- Check your inbox and spam or junk folder for the ticket email.
- Make sure you are using the correct email address for the booking.
- Verify that your device can open the ticket file or email attachment.
Additional information
For the most up-to-date instructions, always review the information included in your booking confirmation and ticket email. Venue rules and entry requirements may vary by experience.