Introduction
This article explains where to find the instructions for using your tickets and audioguides after booking with us. You can usually find the most important details in your confirmation email, on the ticket itself, and in the Instructions section of the product page.
Where to find your ticket instructions
Check the following places for usage instructions and any product-specific requirements:
- Your confirmation email
- The ticket itself
- The product page general information and FAQs.
How to use your ticket
- Open your confirmation email and review the ticket details.
- Read the instructions carefully for entry requirements, meeting points, time slots, or redemption steps.
- Follow the instructions stated also on the ticket or product page before your visit or activity.
- If your booking includes an audioguide, check how to access it and whether you need to download an app or use a code before the visit.
Before you go
Make sure you have everything you need before your activity starts, such as your ticket, booking reference, identification, and a charged mobile device.
Need more help?
If you still have questions, please consult our help center for additional information and support articles.