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How to access your digital audioguide

Introduction

After your booking is confirmed, your digital tickets and any audioguide access details are usually sent to the email address used during checkout. Before your visit, we recommend checking your booking information and preparing your phone so you can access your tickets and audioguide without issues.

 

 

How to access your tickets and audioguide

  1. Open your audioguide email.
  2. Look for the audioguide access instructions.
  3. Check your inbox, spam, junk, and promotions folders if you cannot find the email.
  4. Follow the instructions provided to download the app and log in with the credentials.
  5. If your booking includes multiple audioguides, check the full email carefully, as the information may be provided in separate sections.

Check your audioguide requirements

Before travelling, review the product page and confirmation email for the audioguide requirements. Depending on the product, you may need:

  • A smartphone or device.
  • A specific app.
  • An internet connection.
  • A compatible operating system, such as iOS or Android.
  • An access code or login credentials.
  • Your own headphones

Make sure you have access to the email address used for the booking and save any access codes or download the app before your visit.

Prepare your phone before your visit

To avoid issues when you arrive:

  1. Make sure your phone is fully charged.
  2. Check that you have enough storage space for any required app or audio files.
  3. Download the required app and audios in advance, if possible.
  4. Sign in using the credentials provided in your booking email, if required.
  5. Test the download link or access details before travelling.
  6. Test the audio playback to make sure everything is working correctly.

If you still cannot find your audioguide details

First, make sure you are checking the same email address used during the booking process.

If you are still unable to find them, contact our Customer Support team and provide:

  • Your Booking ID.
  • The email address used at checkout.
  • The name of the activity, ticket, or audioguide purchased.
  • A brief description of the issue.

Additional information

We recommend testing your audioguide before travelling. This gives you enough time to resolve any access or compatibility issues before your visit.