Introduction
If you entered the wrong email address at checkout, your booking confirmation, digital tickets, or audioguide credentials have been sent to that inbox. This guide explains what to check first and how to contact support if you still need help locating your order.
What to do first
Before contacting support, try to access the email address you used at checkout and search for your booking details there.
- Sign in to the email account entered during checkout, if you can access it.
- Check the inbox for your booking confirmation.
- Review the spam, junk, and promotions folders.
- Search your mailbox, your booking ID, or the destination or experience name.
- If you find the email, check the confirmation details to access your tickets or audioguide.
If you cannot access the wrong email address
If you no longer have access to the email address used at checkout, or if you still cannot find your booking, contact customer support so we can help locate your order.
Include the following details
- Your full name
- Your booking ID
- The email address used at checkout
- The correct email address you want us to use
- Approximate date of purchase
What support can help with
Once we verify your booking, we will help locate your order and update the contact details where possible. This can help ensure you receive your tickets or audioguide access in the correct inbox.
Tips to avoid this issue in the future
- Double-check your email address before completing checkout.
- Use an email account you can access while traveling.
- Save your booking confirmation as soon as you receive it.