Introduction
After you complete your payment, your booking should be confirmed by email. This article explains how to check whether your booking is confirmed and what to do if you do not receive a confirmation message.
How to check your booking confirmation
If your booking is confirmed, you should receive a confirmation email with your booking details and next steps. Please check the inbox for the email address used at checkout, as well as your spam and promotions folders.
- Open the email account used for your purchase.
- Look for a confirmation email from us.
- Check your spam, junk, and promotions folders.
- Review the booking details in the email to check the details of your order.
What happens after confirmation
If you received the confirmation email, your booking is confirmed. Your ticket or audioguide credentials will be delivered according to the instructions included in that email.
If you did not receive a confirmation email
If you have not received a confirmation email, contact customer support so we can check your order. Please include the following information in your message:
- Your full name
- Your booking details
- Date of purchase
- The email address used for purchase
Once we receive these details, we can review your order and help you confirm the status of your booking.
Additional tips
- Make sure the email address entered at checkout is correct.
- Wait a few minutes after payment, as email delivery may take a short time.