Introduction
This article explains our cancellation and refund policy for tickets and bookings. Please review your booking details and the applicable cancellation conditions carefully before completing your purchase, as tickets generally cannot be cancelled or changed once they have been sent.
Can I cancel my tickets?
Ticket cancellations are not accepted once the tickets have been sent. We recommend checking all booking details carefully before confirming your purchase.
If you need to cancel your reservation due to external circumstances beyond your control, you can contact our Customer Support team so they can review your request according to our policies and the cancellation conditions applicable to the attraction.
Before you book
We recommend checking all booking details before confirming your purchase, including:
- Date and time
- Number of participants
- Ticket type or experience details
- The applicable cancellation conditions
If you are unsure about your travel plans, we recommend confirming your dates before purchasing, as tickets may not be cancellable or changeable once issued.
Can I cancel or change my ticket if my travel plans change?
Unfortunately, once tickets have been sent, they cannot generally be cancelled or changed to another date.
If you are unsure about your travel plans, we recommend confirming your dates before completing your purchase.
I didn’t use my tickets. Can I get a refund?
If you were unable to use your tickets due to an external circumstance, such as the attraction being closed, please contact us and request a refund as soon as possible.
Refund requests are subject to verification and will be assessed according to the cancellation and refund policies established by the relevant attraction or monument. You can find the applicable conditions on the product page.
Please note that simply not using your tickets does not automatically make them eligible for a refund.
What if my tickets have not been sent yet?
If we are unable to send your tickets due to availability or another issue affecting the booking, we will contact you with the available options, which may include rescheduling.
If you wish to cancel your reservation for another reason beyond your control, please contact our Customer Support team. Your request will be reviewed according to the applicable policies and conditions.
How can I request a refund?
If you believe your booking may be eligible for a refund according the situations mentioned above, you can contact our Customer Support team and provide your booking details.
They will review your request according to our policies and the conditions applicable to the relevant attraction or monument.
Additional information
Refund requests are subject to verification and do not guarantee a refund. Each case is assessed according to the applicable policies and conditions of the attraction or monument.
For this reason, we recommend contacting us if you experience an issue that prevents you from using your tickets.