Introduction
If you need to change your ticket booking information, our customer support team can review your case. Please contact us with your booking ID and the correct date you would like to book, and we will assist you with the update if possible.
Can I add a ticket to my purchase?
Once the purchase has been made, it is not possible to add a ticket to an order. If you need to purchase an additional ticket, please check the availability of the chosen experience on our platform and place a separate order.
Can I change my tickets?
Changes are not currently available. If you need to request a change to your booking due to external circumstances, please contact our Customer Support team and provide the new date and/or time you would like to request.
Our team will review your request based on the situation, ticket conditions and availability.
What you need before contacting support
- Your booking ID
- The current booking date
- The new date and time you want to book (subject to availability)
How to request a date change due to external circumstances
- Contact our Customer support team.
- Provide your booking ID, current booking date, and the new date you would like to book.
- Wait for our team to confirm whether this change is possible for your ticket.