Introduction
Before you complete your booking, it is important to review the cancellation policy and refund eligibility for your selected experience. These terms can vary depending on the activity, ticket type, date, and supplier, so checking the details in advance helps you book with confidence.
Where to find the cancellation policy
You can usually find the cancellation and refund terms directly on the product page before purchase. Look for the policy section below the information about the ticket you selected.
You can also check our Terms and Conditions from the bottom of our website.
What to check before booking
- Whether the booking is refundable or non-refundable.
- The cancellation deadline, if one applies
- Any applicable fees
- Special conditions for tickets, tours, or audioguides
Additional information
Cancellation and refund conditions are set by the specific product and supplier. Always review the latest terms shown on the product page before paying.