Introduction
If your refund has been approved, this article explains how refunds are processed, how long they may take to appear in your account, and what to do if you receive only a partial refund.
How are refunds processed?
Once our team approves your refund request according to the applicable conditions and the cancellation policy of the relevant monument, the refund is processed through your original payment method.
The refund is transferred to your card issuer or bank, which is responsible for processing and crediting the amount to your account.
How long will it take to receive my refund?
Refunds can take up to 15 days to appear in your account, depending on your bank or card issuer.
If your refund has already been approved and you have not received it after this period, we recommend contacting your bank or card issuer first, as they can provide more detailed information about the status of the transaction.
What is the status of my refund?
If our team has confirmed that your refund has been processed, please allow up to 15 days for the amount to appear in your account.
The exact processing time is determined by your bank or card issuer and is outside our control.
Why did I receive a partial refund?
A single booking can contain multiple products or items, and each item may have different cancellation or refund conditions.
For example, one item may be eligible for a refund while another may be non-refundable or require a separate review. As a result, the amount refunded may be lower than the total amount originally paid for the booking.
Before contacting Customer Support, please check:
- Whether your booking contains more than one item or product.
- Which items were approved for a refund.
- Whether the remaining items are subject to different cancellation conditions.
- Whether any additional refund request is still under review.
Additional information
Refund eligibility and the amount refunded depend on the applicable policies and the outcome of the review of each item in your booking.
If your refund has been approved but has not yet appeared in your account, please contact your bank or card issuer first, as they can provide the most accurate information about the transaction.